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 Pixie's Blog 
Tuesday, May 11 2010
Dear Customer Service Rep:

Yes, you can have my account number and my name.

I'm sorry.  What was your name again.  You were talking so fast, I didn't catch it.

Yes, you can help me.  As soon as you take a deep breath or pause in your pitch, I'll let you know what I need.

No, I don't need all that auxiliary information.  I have already taken those steps.  If you STOP TALKING long enough to let me tell you what I need, you can help me.

What do I need to do now?

Yes, I understand what you just said but what do you need from me?

What's my next step?

Do you need anything else from me?

I repeat:  Do you need anything else from me?

I'm sorry, perhaps you didn't hear me the first time because YOU ARE NOT LISTENING:  what do I need to do next?  Not 14 days from now.  Not six months from now.  RIGHT NOW!  WHAT DO I NEED TO DO?

No, customer service rep, you can't help me any further.  You have helped me more than I can bear.  Have a nice day.


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Pixie Stevenson, LMP - Enigma Wellness

Locations in Kahala and near Kapiolani Park
Honolulu, Hawaii, 96816
Phone:  808-859-8088